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MCSC rescu Questions & Answers

Do you have questions regarding MCSC rescu?


What is MCSC rescu? – MCSC rescu is a new web app that will help find missing children in Canada faster by empowering members of public to immediately join in the search.


What can I do with the MCSC rescu app?You can use MCSC rescu to view open and active missing children cases in Canada by region via interactive story maps. You can submit tips on missing children via the web app. You can also register to receive SMS text alerts on your mobile phone about new missing children cases in your area.


How are MCSC rescu alerts different from AMBER Alerts?AMBER Alerts are issued by the police only when a missing child under age 18 is believed to have been abducted and is in imminent danger. They are mandatory and sent through the National Public Alerting system to mobile phones, on broadcast media, through social media and on highway signs. AMBER Alerts include the name, and a description of the abducted child, who he or she might be with and descriptions of any vehicle suspected of being used in the alleged abduction. They are broadcast to a large geographic area. (E.g. Northern Alberta, Southern Alberta) and received based on real-time location.


The MCSC rescu alert is issued by the Missing Children Society of Canada in conjunction with police. They are issued only after an investigating team has defined the perimeter of the search and are only issued to people who have registered with MCSC to receive the text alerts. Text alerts from MCSC rescu include the name of the missing child, the place where he or she is from and a link to the case on the MCSC rescu site. They are issued when new missing children cases are reported to police and the public’s assistance is needed. MCSC rescu alerts can be targeted to a smaller, more specific geographic area (e.g. city or street). The alert is received based on the location you specify when you register for MCSC rescu alerts.


Will I still receive AMBER Alerts if I subscribe to MCSC rescu? – Yes, you will still receive AMBER Alerts issued by police. MCSC will also add AMBER Alert cases to the story maps on the MCSC rescu site to amplify the search efforts but will not resend AMBER Alerts by text.


Will I be able to send tips on cases? You can send anonymous tips through the web app even without registering for MCSC rescu alerts.


When do I use MCSC rescu and when do I call 911?When you’re in need of immediate assistance (e.g. you witnessed child abduction), call 911. If you have important information on an existing case you saw on MCSC rescu, you can submit a tip through the app.


If I sign up for the app, how frequently will I receive alerts?Realistically, don’t expect that many. Police will only ask that an SMS alert be pushed for the most urgent cases. And you will only receive an alert that’s specific to the location you have indicated when registering for the app. So, for example, if you have registered Calgary as your location, you will not receive an SMS alert about a missing child in Medicine Hat. You can, however, use the MCSC rescu app to see cases of missing children across Canada.


Will I be billed for the text alerts I receive? – Text messaging & data rates may apply based on your mobile subscription plan.


How can I access the app on my desktop? – Type on your preferred web browser. Bookmark the link so you can easily revisit the app.


How can I access the app on my mobile phone? – Type on your mobile browser. You can also save this site on your home screen by clicking on the ‘Add to homepage’ option on your iOS or Android phone.


How do I register to receive MCSC rescu SMS text alerts on my mobile phone? – Go to MCSC rescu register page on your mobile browser. Click the blue button on that page and follow the steps.

Will my location be tracked in real time? The app only requires you to enter a location once during the registration process so you can receive alerts for missing children cases in and around that area. When you travel to a different location, you will only receive alerts for the location you initially specified during registration. If you choose, you can update your location as you travel.


How will my personal information be used?There is no personal information collected other than the 10-digit phone number used when registering to receive SMS texts should police send one out in the area. No other information is collected or used for any reasons. Should users choose to unsubscribe from the MCSC rescu app, simply text “MCSC stop” to 79438.


How will police use this technology?If a child goes missing in our community, police would work with MCSC to push out information via MCSC rescu to select locations. As more information becomes available, police have the ability update the information available on MCSC rescu to aid in the search.